Ignite FAQS
What types of support providers are
available on the ignite platform?
There are over 25 different provider types available. Alongside the more familiar options like counsellors and psychologists, you'll also find rongoā practitioners, financial mentors, meditation teachers, social workers, and supervisors, among others.
Are sessions available in person?
Appointments are available in three formats:
In Person
Phone
Video
Around 70% of bookings are made by video, as this gives access to the widest range of providers. If you'd prefer to meet someone in person, select both the in-person option and your preferred location when using the search filters.
How soon can I speak to someone?
The search function includes an availability filter, so you can narrow results to providers available within the next 48 hours if you need to connect with someone quickly.
How do tokens work?
You have wellbeing tokens to book one to one support, these are per-year. 100 tokens = 1 session (100 tokens for each 50-60 min appointment).
Note: there are 0 tokens needed to book workshops and webinars
What if I run out of tokens?
You can request more of these via your account - click your initials in the top right corner once logged in. The number of additional tokens (sessions) that may be provided will depend on your organisation’s policy
What if I need to cancel or reschedule a session?
You can cancel or reschedule directly from your ignite dashboard where your up-coming sessions are listed.
What if I need help finding a provider?
You can email ignite at hello@ignite.org.nz or call during working hours 0800 244 6488, and the team can help direct you to a provider may be a good fit.
What does my employer know about my sessions?
Confidentiality is a priority. Any reporting is highly aggregated, covering only broad details such as the number of sessions that took place, the general provider types used, and the mode of appointment.
How do workshops and webinars work?
Workshops and webinars can be found under the Workshops tab on the Ignite platform. You can attend as many as you like, and they don't use any tokens. Sessions are generally scheduled around lunchtime to make it easier for more people to attend.
What if I've forgotten my password?
Go to the ignite login page https://app.ignite.org.nz/login , click Forgot Password, and follow the steps to reset it.
Note: If your organisation uses SSO (Single Sign On) this does not apply.
Do you have a mobile app?
You can use ignite on your mobile, save the ignite platform address link https://app.ignite.org.nz/login to your screen so that you can find and book providers on the go.
What if English is not my preferred language?
In addition to English, across ignite's provider network, 21 languages are spoken, including New Zealand Sign Language. You can use the free text search bar to look for a preferred language. Languages spoken will be listed on each provider's profile.
How can I contact ignite or find the ignite platform link?
To log into ignite
Visit the ignite portal https://app.ignite.org.nz/login
hello@ignite.org.nz if you have questions/need help making a booking
Phone
0800 244 648 (during working hours)
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